Considering ordering Citrus Lane or Stork Stack?

It has come to my attention that the policy of Citrus Lane and Stork Stack is that Groupon or not, your subscription is AUTOMATICALLY renewed.  I know some of you re thinking, that's the norm for subscription services, but for new parents who have never dealt with subscription services, this could be a hard lesson to learn, and depending on their financial situation, this could be devastating. 


 This policy in located in fine print when you are checking out.  You know where it says, "Click here to agree to our terms and conditions."  The renewal policy is buried there in two lines of three pages towards the bottom.  You have to read the fine print, to find this out.  I know everyone should always read the fine print, but for those who do not, beware.  Even though you think you have ordered a three month subscription, it does not stop there, unless you email Customer Care to end your subscription... Yes, even though the last box you signed up for has arrived..

Personally, I feel it is unacceptable that you are charged for longer than you are signing up for.  If you order 3 months, then that is all you should be billed for. What's more, they do not email you to inform you that your subscription will be renewed. You find out via your credit card statement. SURPRISE!

Please, when ordering from Citrus Lane or Stork Stack (or anywhere for that matter), read the "fine print," and be prepared to cancel your subscription the minute your last expected box arrives. Or get an unexpected charge on your credit card the next month!


And on another note: It took me 13 calls to the Citrus Lane customer care department that were ALL sent to a voicemail system, even though I left a message, a call was never returned. It was not until 48 hours after sending an email to the Customer Care department did I get a human response. Eventually after four emails back-and-forth with the Customer Care department, did I get them to admit that ALL but gift subscriptions are automatically renewed. They clearly do not want you to know this until it is too late.  Otherwise they would have this Auto Renewal information on the order page AND make it a simple click within your account page to unsubscribe. 


So, if you are asking yourself, CITRUS LANE vs STORK STACK:


They are comparable for products, but Stork Stack wins for customer service, and for giving a portion of your subscription's cost to charity. However, BOTH work on the auto renewal basis so be prepared to end your subscription once your last box arrives.






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10 comments:

  1. April, I had the same 'problem', only I did note their policy when I subscribed. Luckily, very luckily, I loved the last box I got (and still use the towel and washcloths they sent pretty religiously) so I was only annoyed about having forgotten for a few minutes.

    I still love the stuff they send, but I dislike their policy of not allowing a 3 month sub only.

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  2. I am the opposite, the best part of the box was the surprise at the door, from the three months we use a yellow submarine in the bathtub and the Plum puffs, the rest was sample size soaps and lotions, free apps, a book... and the rest escapes me. We didn't get a towel and wash cloth. I guess even though our babies are the same age, the gender is difference in the stuff. I would have loved a wash cloth and towel over some of the crap samples we got.

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  3. I'm really not joking when I say that the first month and the bath towel month were the best ones. I'm not sure where the hell they got the towel and washcloths from, but I would buy more. Guess I should have paid more attention at the time, eh? The other boxes had maybe one hit each and the rest were misses. I did get upset about the number of samples in the third month's box.

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  4. This sh*t happened to me when I was pregnant with Parenting magazine. At the store I was buying maternity clothes they asked if I would like a free issue of the mag. I said yes only to be given some papers about how the mag will be sent to me. Upon reading the papers I learned that I have 30 days to "review" the mag and decide if I want to cancel my subscription. I cancelled right away and didn't even receive the "free" issue until after the 30 days. I hated myself for using a credit card at Motherhood Maternity. They sold my info to boot.

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  5. Dude. I HATE Groupon. I mean, sometimes, I love that I get 50% off stuff, but Groupon as a whole sucks balls. The "fine print" is obnoxious--Brian bought one to the restaurant we had our first date at to go out on Thursday night...and guess what? Not valid on Valentine's Day. ALSO, I fucking HATE their copy. HATE it. HATE HATE HATE it. It's stupid and makes businesses sound bad. Fuckers.

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  6. stop complaining because you didnt read the fine print or forgot to cancel after three months. that's user error not company error.

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    Replies
    1. I certainly appriciate your comment. However the fact that with both companies this policy is buried on a page that is meant to be skimmed over is not ok. When a customer buys a product that is all they should be charged for. If I wanted a 4 month subscription, I would have purchased one. Why is it ok for these companies to take the liberty to continue a subscription we have not asked for?

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  7. I have to agree with previous posters that this is a user error issue. I also bought a CL Groupon and it was pretty clear to me what I was getting into. The fine print on the Groupon site isn't hidden...the original page is still live: http://www.groupon.com/deals/gg-subscription-to-citrus-lane. Regardless of whether you liked the items or the service, neither Groupon nor CL was hiding anything.

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    Replies
    1. Again neither you, nor the previous person is addressing the real issue. CL and SS take the liberty to extend your subscription. If I wanted to extend it I WOULD! And on the website the auto renewal info is not upfront AT ALL, it is buried in the terms and conditions in two lines of three pages and towards the bottom. Why not be upfront on the subscription order page? And also the fact that you have added a link... you clearly work for CL. CHANGE YOUR POLICY AND I WILL REMOVE THIS POST! - See more at: http://www.firsttimemomanddad.com/2013/02/warning-before-ordering-citrus-lane.html#sthash.OFTuZ40g.dpuf

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  8. The auto-renewal is just bad business. You sell more product because people forgot to cancel or can't easily cancel (and develop a distaste for your brand), rather than selling more because you have happy customers who WANT more product. I would think that business philosophy #2 would create better long term sales.

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