This policy in located in fine print when you are checking out. You know where it says, "Click here to agree to our terms and conditions." The renewal policy is buried there in two lines of three pages towards the bottom. You have to read the fine print, to find this out. I know everyone should always read the fine print, but for those who do not, beware. Even though you think you have ordered a three month subscription, it does not stop there, unless you email Customer Care to end your subscription... Yes, even though the last box you signed up for has arrived..
Please, when ordering from Citrus Lane or Stork Stack (or anywhere for that matter), read the "fine print," and be prepared to cancel your subscription the minute your last expected box arrives. Or get an unexpected charge on your credit card the next month!
And on another note: It took me 13 calls to the Citrus Lane customer care department that were ALL sent to a voicemail system, even though I left a message, a call was never returned. It was not until 48 hours after sending an email to the Customer Care department did I get a human response. Eventually after four emails back-and-forth with the Customer Care department, did I get them to admit that ALL but gift subscriptions are automatically renewed. They clearly do not want you to know this until it is too late. Otherwise they would have this Auto Renewal information on the order page AND make it a simple click within your account page to unsubscribe.
So, if you are asking yourself, CITRUS LANE vs STORK STACK:
They are comparable for products, but Stork Stack wins for customer service, and for giving a portion of your subscription's cost to charity. However, BOTH work on the auto renewal basis so be prepared to end your subscription once your last box arrives.
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